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The Most Common Delivery Problems & How To Avoid Them
Monday, 28 January 2019 at 11:57
The Internet has been great for modern businesses, especially for the ones who have products that need delivering to customers. By 2021, it’s estimated that global eCommerce will reach £3.4 trillion in sales. That’s a lot of package deliveries! If you are among the businesses who ship items, you know how important it is to your customers that everything runs smoothly. However, it is inevitable problems will still occur throughout the delivery process from time to time. The good news is that it’s possible to avoid most of them.
1. THE WRONG PACKAGING
Using the correct packaging is the key to safe delivery of your goods. As you’re sending your merchandise out to customers, you obviously want to make sure they all arrive safely.
No matter who the customer is, they'll only be happy if their delivery arrives in tip-top condition. While careful handling is important to prevent damaged items, shipping problems can still occur if the packaging is done incorrectly.
You need to make sure that any packaging is done correctly. Stuffing items too tightly in a package can dent or distort the materials. On the other hand, products that are packaged too loosely can shift and become damaged anyway.
You should leave approximately 2" of space between the item and the packaging – this will allow for just enough shifting to protect it. For certain items with abnormal shapes, packaging reinforcement might be considered.
2. INCORRECT GOODS
With a large amount of products moving from businesses to customers, mistakes are inevitably made.
Whatever the cause is, the customer doesn’t receive the item they purchased, there is something that needs to be fixed to keep them happy. If an item is out of stock and your website doesn’t reflect that, you can be sure there will be issues when a customer “purchases” one of those items to be delivered soon. You’ll have to refund the customer’s order since they’ll never actually get it until you restock.
Whatever reason, the customer receives the wrong item through delivery, they'll have to return it for the right one. This is a costly and a ball ache for everyone involved.
3. DELIVERY DELAYS
Sometimes there are circumstances which prevent a customer’s packages arriving on time. If you have any experience with delivering your products, you'll know that customers aren't happy when their delivery arrives later than expected.
If the weather along the route of delivery is bad, customers should expect a natural delay. Of course, this reason isn’t always good enough for some customers who want the delivery to be made precisely on time, regardless of the uncontrollable weather.
Another potential delay occurs when the time of delivery falls on or around a national holiday. Depending on the courier service your business uses, this could definitely be an issue.
There are a number of services that could schedule delivery and pick-up according to your needs. Pre-scheduling routed deliveries could alleviate any delays in the package’s journey.
4. INCORRECT TRACKING NUMBER
Technology is great, but sometimes it fails. If a tracking number is even one digit off, there could be issues with that delivery from start to finish.
This could lead to a delivery being delayed, or lost.
Errors with a faulty tracking number are one of the problems that doesn’t always have an easily identifiable source. It could happen at any point in the process. It’s best to spot issues like these as soon as possible.
5. HUMAN ERROR
We are human, and therefore prone to error every once in a while.
You would never expect it, but it is possible that one of your employees at some point will experience this inevitable part of humanity. He or she might send out the wrong product to be shipped. The “wrong” product could mean anything from the wrong size, colour, or even accidentally sending out already damaged items.
Regularly training your employees will help keep them focused and on task when getting your products out and to the customers.
This doesn’t only mean an error on your business’s behalf, though. It’s possible that customers make mistakes, too, though they might not ever admit such a thing!
All it takes is for them to make one typing error when entering their shipping address. Perhaps they misunderstood something during the process, and simply end up complaining about something without realizing it was their fault in the first place!
What’s important is to fix as many of those shipping problems before they even occur.